Kirsty Gale said about Ira KobylianskaTrying to test the product we found an issue and were not happy with the level of support offered. No suggestions were made for things to check or additional things to try with the problem we had. The only suggestion was giving administration access without visibility. Given our customers data is stored on the site this would breach privacy policy as well as give administration access with no knowledge of changes and tests being made. We were more than happy to offer administration access via other remote access means. I understand that this may be something offered on a higher level of support/ package. However I tested the site on all connections methods and had the same issue. If it wasn’t for this issue and if were actually shown that support was offered we would have purchased the product.6 days ago
