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How to replace or delete Magento order items

Imagine the situation when customer has successfully placed the order in your Magento store, but then changed his/her mind and wants to delete one item from the order and keep the rest. Another case: you want to add some additional products as a gift to existing order or replace it with another in case previously-offered gift became out of stock.

This tutorial will guide you how to make smooth update or procedure of delete Magento order items with minimal efforts and impact, plus without the need to re-create whole order.

Use Credit Memo to Remove Magento Order Item

With default Magento means it is possible to return order item using Credit memo, keeping part of order untouched. To do so, follow a few simple steps:

  1. Go to Sales > Orders > Select the Order
  2. Once order details opened, Select ‘Credit Memo’ at the top

  3. magento_2_credit_memo
    Delete Magento Order Item

  4. Insert the ‘Qty to refund’ and then press ‘Update Qty’

  5. magento2_new_memo
    Delete Magento Order Item

  6. Once complete press the ‘Refund offline’ option at the bottom of the page.

That will remove item or specified quantity of items from the order.

Remove One Order Item and Substitute It With Another

With default Magento means, you can find re-order option viewing order details.

Delete Magento Order Item

Pressing it, a window will be opened, where you can delete previously ordered goods and add new ones. Simply use option ‘Add products’ and ‘Actions’ drop-down. After necessary adjustments are made, press ‘Submit order’.

Delete Magento Order Item

Important! Re-order option is actually creating new order with new ID for your customer with selected goods additionally to previously added by shopper to order.

Want to update or delete items from order without customer knowing, or don’t want to create copy of order with new ID? Then you need to use extension or in case you are tech savvy, use a piece of code to do the change. For the second option you have to know what to do and take into account your specific Magento version. If you want to perform the task with a few clicks of mouse rather than coding, it is possible with Store Manager for Magento application.

Once connection to your database in configured in a few clicks, you will see yous sales in ‘Orders’ section of the application.

See your sales in ‘Orders’ section
See your sales in ‘Orders’ section

Wide filtering possibilities of the app allow you find necessary orders in a matter of seconds.

Filter function
Filter function

Moving through sales list, you can see order details in the tabs of lower grid. There you can also modify necessary order data. To update order items, open ‘Information’ tab.

There you can add new order items, remove or edit quantity/ price of existing ones using appropriate buttons.

'Information' Tab
'Information' Tab

For example, we have order consisting of sweatshirt and headphones. Let’s say that customer ordered headphones by mistake and asks to remove it and add to order backpack of the same price instead.

So the first step is selecting headphones and pressing ‘Delete’ button. In the form opened indicate qty to return to stock. After that press ‘Update Qty’ and OK at the bottom of the page.

Delete product from order and update quantity
Delete product from order and update quantity

Next step will be adding another product with ‘+’ button. After you use it, you will see search form to quickly find necessary product to add. Once it is done, select quantity of product to add to order and press OK.

Add product to the order and update quantity
Add product to the order and update quantity

That’s it! After you added product(s) your totals are updated automatically.

Quickly Update / Delete Magento Order Items with Minimum Efforts!


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