Rise your e-commerce management to a new level

What file format do you accept?

All XML, XLS (Excel), CSV, TXT files are supported. In case you have doubts, send us your file and we'll check it for you right away!

What requirements do you have?

Data should be structured in lines and columns for Excel and .csv files. No specific requirements to .xml files. Missing data can be generated on-the-fly basing on rules applied while product upload (contact tech support for details). In case your file has no headings or has generic headings, some assistance is required to make sure that correct data will be imported into appropriate fields. Contact us and we'll check your file free of charge.

Can changes be made to my store while inventory update is running?

No, You should not make any changes as we will not be able to synchronize data.

Can update be scheduled to non-business hours as there are users on the store?

Yes, any specific time can be scheduled to ensure smooth performance of your store.

What Tool are you using for import?

We use Store Manager for Magento - new experience in mass product updates or inventory upload. Free 14-days trial version available.

Can I perform Import on my own?

Yes, you can setup everything on your own and if any questions occur, you can ask them by filling the contact form. Download Free Store Manager Tool and try it right now.

Can I play around in Store Manager without making changes to my store products? Is it safe?

Yes, you can use default database right after installation of Store Manager and play around without applying changes to your store. Once you setup everything, you will be able to save settings and perform same initial products upload or inventory update on your live store.

Do you offer import service?

Yes, we offer service for additional fee. It means that we will do all the job for you and send you all settings so you could use them in future.

Can Import be scheduled/regular?

Yes, it can be scheduled with Store Manager and Automated Product Import addon. We can also set it for you from your side or use our servers, so you won't have to worry about it. Scheduled tasks performed on your side won't be charged additionally (we set up everything once, and Store Manager will update the data for you without any additional fee).

Where can I find terms of pre-paid service?

Pre-paid service terms can be found here - http://emagicone.com/service-level-agreement/

Do you provide refunds?

Yes, we provide 30-days money back guarantee for our software (Store Manager and Automated Product Uploader). As for service, you can stop in the middle of the way until the service is provided completely and the funds will be returned as well. Pre-paid service is non-refundable once you confirm that all is done correctly. IF you are not satisfied with results, or in case of chargeback, we have the right to undo or comment all changes that were made on your site. Also note that we do offer free trial version of Store Manager and free demo upload of few items before you pay any money.

Why do I need to use Store Manager (free version) or your tech service?

We have over 10 000 happy active users. We support more than 10 shopping carts this far. Qualified tech engineers will assist you, no matter how complicated it is, how many specific rules you want to apply or how much you know about Shopping Carts. That is why you should try us.